1855 Partners

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Open Positions

Support Specialist

📍 Dallas, TX💼 Full Time💵 USD 52,000 – 68,000

About the role

We are hiring a Support Specialist to join our Customer Success team. You will own a clear area of the business, partner across functions, and be measured on outcomes rather than activity.

What you will do

  • Own delivery for your area end to end, from planning through measurement.
  • Partner with stakeholders across Customer Success and the wider business.
  • Build and maintain the reporting that shows whether the work is landing.

What we are looking for

  • Relevant experience in a comparable role.
  • Clear written and verbal communication.
  • Comfort working from incomplete information and asking good questions.

APPLICATION

Let's get to know you.

We'll try to autofill your name, email, phone, and LinkedIn from your resume — best-effort, so double check before submitting.

01 · Resume *

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02 · Contact details

03 · Documents

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04 · Eligibility

Are you currently eligible to work in the United States without restriction? *

Do you now or will you in the future require visa sponsorship to continue working in the United States? *

Are you subject to an agreement with a former employer or other party (such as non-competition agreement) that might, in any way, restrict your ability to work for our Company? *

05 · U.S. Equal Employment Opportunity Information

Voluntary Self-Identification

(Completion is voluntary and will not subject you to adverse treatment)

We provide equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We invite all applicants to voluntarily self-identify their race, ethnicity, and gender. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information obtained will be retained in a confidential file and separate from personnel records.

Gender

Race / Ethnicity

  • Hispanic or Latino – A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
  • White (Not Hispanic or Latino) – A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
  • Black or African American (Not Hispanic or Latino) – A person having origins in any of the black racial groups of Africa.
  • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) – A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
  • Asian (Not Hispanic or Latino) – A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent.
  • American Indian or Alaska Native (Not Hispanic or Latino) – A person having origins in any of the original peoples of North and South America.
  • Two or More Races (Not Hispanic or Latino) – All persons who identify with more than one of the above five races.

Self-Identification of Veteran Status

(Completion is voluntary and will not subject you to adverse treatment)

If you believe that you belong to any of the categories of protected veterans, please indicate by making the appropriate selection below.

06 · Automated Employment Decision Tools & Consent

Notice: Automated Employment Decision Tools

This employer automatically uses automated employment decision tools (AEDT) to screen applicants. The system evaluates your submitted resume, skills, and responses to prioritize applications for human review. If you interview and the interview is recorded, AI also reviews the transcript together with your resume and the job description to prepare a summary for the hiring team. All final hiring decisions are made by human reviewers.

By default, your application will be evaluated using AI tools and retained for up to two years for future job opportunities. Opting out of AI evaluation will not disadvantage your application. You may request an alternative process or reasonable accommodation by contacting us before the application deadline.

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